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| What is the standard warranty for 3DCOOL.com products? | |
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Warranty for all products on our site are per the manufacturer. The manufacturer has the right to validate any complaints concerning their products. 3DCOOL is obligated to screen any returns first which may involve physical testing. If the customer receives an item damged or defective, they must report it in writing within 3 days of receipt to claim an exchange or refund request. 3DCOOL will require that the item be returned for validation of such claim.
Please note that there are absolutely no returns on water/liquid cooling products or products used.
Physical damage to or if the product was used may void the product's warranty. Requests for refunds or exchanges are subject to the approval the manufacturer and 3DCOOL. Modifying a product is considered physically damaged. 3DCOOL.com cannot honor warranty for products that have been used or sustained any type of physical damage or change made by the user. Physical damage or physical usage voids any warranty previously implied for any product. The warranty is also null and void if anything is missing from the returned product inc.: components or packaging.
Most items are 30 day refund from date of invoice unless as otherwise specified herein. However, note that all returned products are subject to testing to validate the complaint. If the product tests fine, the RMA will be rejected. The manufacturer will not honor a refund or replacement if the returned product tests fine. Do not hesitate to contact 3DCOOL via sales@3dcool.com if you should have any questions. | |
| Does 3DCOOL.com offer a money-back guarantee? | |
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On most items you can get a refund in the first 30 days. Exceptions may be noted on our website. A 15% restocking fee will apply for any other reason than replacing a defective product. Additional deductions will be made for items not in resellable condition when returned - including original packaging. | |
| Does 3DCOOL.com sell refurbished products? | |
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Presently, we do not sell any refurbished products. Refurbished products are defined as those that have been repaired or restored to 'like new' condition. However, we do sell brand new pretested gear from time-to-time. Since we are constantly researching the market for the newest and greatest products, we purchase this gear and offer it for sale at a discount, fully tested and with the manufacturers warranty! Check our home page under product offerings for these listings. Keep in mind that these products usually get purchased as soon as they are posted. So check our site on a regular basis! | |
| What happens if/when an item is out-of-stock? | |
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We do not sell what we do not have in stock. However, it is possible that stock may may be depleted if more than one customer are placing an order for the same item at the same time. When stock has been depleted, we provide the Auto-Notify Button for your convenience. Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website. Please do not hesitate to contact us to check on products' availability at sales@3dcool.com | |
| Does 3DCOOL.com charge a restocking fee? | |
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A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. There are no refunds after 30 days. | |
| How does the "Auto-Notify" button work? | |
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If a product is showing NO STOCK, there is the Auto-Notify button for your convenience. Click on the button and fill in your e-mail address and you will receive an e-mail notification as soon as stock is available. This does not guarantee the product will be held in stock for you. You must submit an order to insure you get the product. When the product is very popular it can sell out very fast resulting in a NO STOCK situation by the time you get to the website. Order quickly! | |
| What is 3DCOOL.com's typical processing time for orders? | |
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You can expect your order to be processed within one to two business days, provided the items are in stock and there are no problems with the payment verification. Whenever possible, items will be shipped out the same day the order is received. Orders cannot be processed on weekends or holidays. 3DCOOL will make EVERY effort to make sure our customers receive their orders in a timely and efficient manner. | |
| Can 3DCOOL.com advise me of whether the components I am purchasing are compatible? | |
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We do offer technical assistance! You can call 585-586-3560 or email us at sales@3dcool .com. 3DCOOL prides itself on technical know-how. We make it a point to list those products we ourselves use. This gives us 'first-hand experience' using the products we sell! You can also contact the manufacturers for additional answers to your technical questions. | |
| Does 3DCOOL.com know the estimated time of arrival for out-of-stock merchandise? | |
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Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we do not offer ETA on product due to the constantly changing nature of information in our industry. We provide the Auto-Notify button for your convenience. Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website. | |
| Can 3DCOOL.com inform me if they will be carrying an item that is not yet on the website? | |
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Unfortunately no. We are in constant search of the next hot product! 3DCOOL carries just the items that meet our value proposition and which can be offered at a considerable value to our customers. Please do not hesitate to notify us of products you are interested in at sales@3dcool .com. We always welcome our customers' input! | |
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The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference? | |
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3DCOOL.com does not offer any price guarantee. The prices in our industry change too often, too fast, for us to offer any such guarantee. If the order has not shipped, you can notify us to cancel the order and you can then process a new order for the product to take advantage of the new prices. All prices are as is, at the time of sale. | |
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Can 3DCOOL.com Customer Support agents physically get a product and describe it to me?
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Usually a customer service rep can get a hold of a particular product to describe it for you. We also provide all the information we have for each item on our website. But we always welcome our customers' calls. 585-586-3560. | |
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Does 3DCOOL.com offer any technical support or advice?
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We do offer technical assistance! You can call 585-586-3560 or email us at sales@3dcool. com. 3DCOOL prides itself on technical know-how. You can also contact the manufacturers for additional answers to your technical questions. | |
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Why would the website indicate that there are 10 product reviews for an item when I can only access 4?
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10 reviews means 10 people gave a 1-5 star rating, however, only 4 persons may have written comments. Most people just give stats, not comments.
We attempt to check out all reviews before we put them on the site. They are a help to make a purchase but, should never be the final say in making a purchase. One can never tell who the person doing the reviewing is, or what level of competency with the product they may possess. If we receive several bad reviews on an item, we may simply stop selling that item, period. We don't want to sell any items that are not a good value to our customers. | |
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Does 3DCOOL.com accept phone, fax or email orders?
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All ordering, price quotes, stock status, and shipping quotes can be done directly online. Our website uses Live Data Inventory. All products, pricing and availability of the products are live each time you refresh your web page. We do accept phone orders. Please feel free to contact us at 585-586-3560. | |
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I did not receive an order confirmation. Was my order submitted successfully?
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If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 585-586-3560 or email us at sales@3dcool.com to make sure your order was received to be safe. | |
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I am concerned that I may have inadvertently placed a duplicate order. What should I do now?
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Call 3DCOOL.com customer service at 585-586-3560 or email us at sales@3dcool.com. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and we can help assist in refusing those boxes. You will be refunded when those boxes are returned to 3DCOOL.com. | |
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Is it mandatory to have an RMA number in order to return a product to 3DCOOL.com?
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Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. 3DCOOL.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which 3DCOOL.com must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. | |
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How do I acquire a Return Merchandise Authorization number (RMA#)?
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RMA’s are generated through our online RMA system. We ask that all RMA's be requested online for your convenience.
Please note that all online RMAs for refund will be assessed a 15% restocking fee.
Once you have chosen the correct invoice you will then select the merchandise you want to return. Please be certain to denote the appropriate quantity and supply us with a brief explanation of why you want to return the product and/or what essentially was wrong with it. The RMA terms will be presented at the bottom of the page for you to agree/disagree to.
At the final step you will be presented with your RMA number and all pertinent information and instructions regarding how to send the product(s) back to 3DCOOL.com. | |
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What address should I send my return to?
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The address to send an RMA to is:
3DCOOL.com
1 Grove Street, Suite 117A
Pittsford, NY 14534-1339
Attn: RMA# (write your RMA number here) | |
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May I exchange my RMA'd item for a different product?
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No. We do not exchange RMA items for different items. We replace an item only with the exact same item type. If the warranty period for a refund has not been exceeded, an RMA request for refund can be placed online and then the new item can be purchased (also online) and the RMA item will be refunded when received. You may view this as an exchange. | |
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How do I check the status of my RMA?
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Use the RMA Status link available through our website. | |
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Approximately how long does it take before I see a refund credit in my account?
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It takes us approximately two business days to process a credit back to your credit card and about 2-3 business days for it to appear on your statement. | |
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Approximately how long does it take for 3DCOOL.com to process an RMA?
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It takes 2-5 business days for us to process and re-ship or issue refund once we receive them. | |
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Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?
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Yes. All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for 3DCOOL.com to process your RMA. Missing items will incur further charges or less of a refund or will be refused. Please return all accessories. | |
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When and Why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
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There is a restocking fee of 15% on all returns for refund, unless waived by our Customer Support Agent. 3DCOOL is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee | |
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Who pays for shipping on a defective item?
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3DCOOL.com does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). Thus 3DCOOL will split the shipping costs with the customer. The customer agrees to pay to send the item back to 3DCOOL and 3DCOOL will consequently replace the component and ship the item at no charge back to the shipping address specified in your account. | |
